We don’t claim to know everything and there may be some problems that require specialised attention. If DP Web Design was no help and no solution was found, then you will not be charged for the service.

If the problem was sourced, but then not fixed because of interface limitation (e.g. Phone, screen sharing, etc.) then a partial amount may be invoiced depending if the ongoing problem is fixed by DP Web Design or another service.

For example:

• Hardware Failure: RAM, Hard Drive, Power Supplies, Motherboards & Video Cards can cause various problems with computer systems & functions if faulty.
• Software Conflicts: Sometimes, but rarely some software can conflict with others and may only be solved by purchasing upgrades or updating your operating system.
• Systems Restoration: In the worst case it may be more financially viable to reload the operating system.

Sometimes when a problem is solved another pops up. If another problem occurs in relation to the first problem, then it is safe to assume it can still be classed as the 1st problem therefor would be billed out as normal.

If the new problem is caused by DP Web Design it will be fixed and there will be no time billed.