Technical Support & Tuition

Rate: $110 p/h
(15min Minimum)

HOW PRICING WORKS: All technical support is usually taken from pre-purchased support packages. If you're not using a support package charging is done hourly based on the length of the call or time of service (in % to the hour) divided or multiplied by the hourly rate. (e.g. 15 min call =  25% of 1 hour, 25% percent of current rate = $27.50)

Phone Help

What defines a charged help call?

When a help call is a call placed to D.P. Web Design for

  • Technical help with software or PC functions that don’t relate directly to the client’s current active project or web development.
  • Support on completed website functionality (e.g. Site editing, newsletter sending & testing, image editing & gallery functions, on-site file management, etc.) that has been referenced in previously submitted tutorial documents or videos.

When is it NOT a charged help call?

When a call is placed to D.P. Web Design for

  • Help in relation to software or P.C. functions that assists in the maintaining or bettering of current active projects that the client has with D.P. Web Design.
  • Help in relation to a website or website functionality currently under construction & in development by D.P. Web Design (e.g. Site editing, newsletter sending & testing, image editing & gallery functions, on-site file management, etc.).

Technical Support & Tuition FAQ’s

Office Location

5 Trembath Crescent,
Kirwan, Townsville QLD 4817
Visitation by Appointment

Contact Details

(07) 4773 4719
0412 342206
info@dpwebdesign.com.au

Office Hours

Monday - Friday: 9:00am to 5:30pm
Saturday - Sunday: Closed