Technical Support & Tuition
Rate: $110 p/h
HOW PRICING WORKS: All technical support is usually taken from pre-purchased support packages. If you're not using a support package charging is done hourly based on the length of the call or time of service (in % to the hour) divided or multiplied by the hourly rate. (e.g. 15 min call = 25% of 1 hour, 25% percent of current rate = $27.50)
What defines a charged help call?
When a help call is a call placed to D.P. Web Design for
- Technical help with software or PC functions that don’t relate directly to the client’s current active project or web development.
- Support on completed website functionality (e.g. Site editing, newsletter sending & testing, image editing & gallery functions, on-site file management, etc.) that has been referenced in previously submitted tutorial documents or videos.
When is it NOT a charged help call?
When a call is placed to D.P. Web Design for
- Help in relation to software or P.C. functions that assists in the maintaining or bettering of current active projects that the client has with D.P. Web Design.
- Help in relation to a website or website functionality currently under construction & in development by D.P. Web Design (e.g. Site editing, newsletter sending & testing, image editing & gallery functions, on-site file management, etc.).